Please return your item within 7 days of purchase to initiate a refund/exchange request.
Hair must NOT have been installed, colored, cut, or altered in any manner
Please note: If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.
The hair must be in its original bundle and not be untied at the top.
The hair must be in its original packaging.
Please bring back the original invoice.
REFUND / EXCHANGE POLICY For online purchase
Please Note that Refund / Exchange Requests must be made within 7 days of Purchase and meet the criteria outlined below: We will refund the purchase amount of the product and not the shipping cost.
Contact us within 7 days of purchase to initiate a refund/exchange request.
Hair must NOT have been installed, colored, cut, or altered in any manner
Please note: If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.
The hair must be in its original bundle and not be untied at the top.
The hair must be in its original packaging.
Returned packages must include a copy of the original invoice.
Shipping and handling are the responsibility of the customer.
Merchandise must be physically received at our corporate office before a return can be granted.
The product must be sent back at your expense. We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.
Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.
7 Day Product Guarantee
In the very rare occurrence that a problem arises with one of our hair products that cannot be resolved through routine maintenance, we will make every effort to resolve your situation. The steps to determine if there is a genuine problem – and how to resolve it – are as follows:
You must contact us within 7 days of receiving your order.
Depending on the situation, we may ask you to send photos of your hair problem.
Since most problems can be resolved with a maintenance regimen, we may offer suggestions to what product(s) may help resolve your problem. If the problem cannot be resolved through maintenance, the hair must be sent back to us or return in-store and received before we can take further action. We handle each situation on a case by case basis.
In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our Illinois office. All costs for hair removal and mailing the product back are the customer’s responsibility. We do not offer returns or exchanges for customized hair products.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kepsbesthair@gmail.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kepsbesthair@gmail.com and send your item to: 147 Inkster close, appartement, Red Deer AB T4R0A8, Canada.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 147 Inkster close, Red Deer AB T4R0A8, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
